Refund policy
About Returns
We operate under a 7-day return policy, meaning you have a week from receiving your item to request a return. Upon receiving your product, please inspect it for defects or discrepancies with your order. Should any such issues arise, please contact us promptly.
Additionally, please note that as the Tsurugi Kenshin Online Store is based in Japan, all orders from Japan are shipped from our facilities in Japan. Consequently, we are unable to accommodate returns or exchanges for reasons unrelated to product defects after delivery.
About Exchanges
Rest assured; all products undergo rigorous quality inspections before shipment. In the event of natural damage, defects, or incorrect products, we will facilitate an exchange. To qualify for a return, your item must remain in its original condition, unworn or unused, with tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Should you deem it necessary to exchange your product, please reach out to us within 7 days of receiving it. Upon verification of your order details, we will arrange for a replacement product that meets your expectations. However, if the desired product is unavailable, a refund will be issued.
Notes for Returning and Exchanging Items
To be eligible for a return or exchange, your item must remain in its original condition. When returning items, please ensure the packaging, accessories, and material-related labels are returned in their original condition upon delivery.
Additionally, remember to include the receipt or proof of purchase. All items intended for exchange must be in new and unused condition, and must be returned with their original packaging, accessories, and receipts. Please anticipate possible package damage (scratches, dents, tears, etc.) due to shipping from Japan.
Returns will not be accepted in the following cases:
・Items received more than 7 days ago.
・Products that have been used (regardless of usage frequency or number of uses).
・Products that are defaced or broken.
Cancellation, Refund, and Exchange Contact Information
Email:
info@tsurugi-kenshin.com
Return Address:
Tsurugi Kenshin Online Store Distribution Center
2-28-5-5F Higashi Nihonbashi, Chuo-Ku, Tokyo 103-0004, Japan.
About Refund
・Once the product's condition has been received and verified at our warehouse in Japan, refunds will be processed within two weeks.
・Please note that Tsurugi Kenshin does not impose tariffs or duties in the destination country.
Therefore, we are unable to refund any duties and taxes paid by you. For further details, please contact your local tax office.
・Refunds for credit card payments will be issued based on the statement amount. PayPal refunds will be processed after deducting transaction fees.